Who can use the concierge check-in desk at the cruise terminal?
Guests staying in conciege staterooms or Platinum Castaway Club members may check-in at the concierge check-in desk at the cruise teminal. In the past, Guests in non-concierge staterooms traveling with concierge Guests/Platinum Castaway Club members were able to check-in together at the exclusive check-in areas in the port. To maintain the integrity of this exclusive benefit, this option will no longer be available. Guests in non-concierge staterooms traveling with concierge Guests/Platinum Castaway Club members may check-in at the Gold/Silver Castaway Club check-in area (if applicable) or the standard check-in area.
Do I need an electrical converter?
All stateroom outlets are 110V/60 Hz. Standard U.S. electrical appliances will work on board. There's a hair dryer in every stateroom bathroom.
What if I run out of film?
You won't because you can buy film at our merchandise shop, Mickey's Mates, which also offers a limited selection of cameras and accessories. Of course, with so many exciting photo opportunities happening on board, you might wonder if you can cover it all. But don't feel pressured to keep your camera handy. Our photographers will wander the ship, putting your fun and excitement on film. You'll find their photos displayed for purchase at the photo shop.
What can we buy?
Lots! You'll have the opportunity to purchase exclusive Disney Cruise Line logo merchandise available on board and nowhere else. From beautiful clothes to towels to fine watches - this is your chance to keep the memories alive long after your cruise. You'll also find unique and exclusive Disney collectibles, and if someone forgets their toothpaste or bathing suits - we've got that, too! All this, and much more, is available at the duty-free and retail shops of Disney Cruise Line.
Did you say there's a spa on the ship? Ahhh! Lead me to it!
Disney Cruise Line offers one of the most elaborate spa and fitness centers at sea, with programs ranging from a simple facial to a full range of treatments to relax and refresh your body and soul. Spa, hair salon, massage and beauty shop charges are additional and may be charged to your room.
Is there laundry service?
Laundry services are available at your Walt Disney World hotel and we suggest you take advantage of them if you have a lot of laundry to do during your stay. On board, laundry and dry-cleaning services (with stateroom pickup) are available for a charge. There is also a self-service Guest Laundry Room with coin-operated washers, dryers, detergent and ironing equipment. For safety reasons, irons or steamers may be used in the laundry room only.
Can I bring visitors on board the ship?
Sorry, but for security and safety reasons, we cannot allow any visitors aboard.
Help! I'm really confused about tipping!?
We'll make it easy. Of course, you should never feel that a reward is automatically expected from you. But it is customary to give gratuities in recognition of service, which you will most likely be treated to in abundance aboard the ship. As a guideline, may we suggest the following:
Per guest/Per cruise
Dining Room Server
Dining Room Asst. Server
Dining Room Head Server
For your convenience, a 15% gratuity is automatically added to bar, beverage, wine and deck service tabs. All gratuities can be charged to your room charge.
Can we celebrate a special occasion?
Whether you're celebrating an anniversary, birthday, honeymoon, or other special occasion, please have your travel agent advise us of such occasions at least three weeks prior to departure. We will be happy to celebrate the occasion in the dining rooms. We offer a great variety of fun-filled baskets, merchandise and other goodies that will get your cruise off to a perfect start. We'll be happy to send you a brochure listing all these items with your tickets. Then just follow the instructions and a basket full of fun will be waiting for you in your stateroom!
Will we get to see Disney characters on board?
We thought you'd never ask! On board, the beloved Disney characters appear like magic in an array of different settings including lively stage shows, plenty of meet and greet and photo opportunities, and other special programs, especially in kids' areas at Disney's Oceaneer Club and on Castaway Cay. These are magical moments to remember forever - only on Disney Cruise Line!!
Group babysitting is available for children 12 weeks-3 years old. Guests must sign up their children between 1:30 and 3:30 p.m. on embarkation day. There is a fee of $6 USD per child per hour, and $5 USD per additional child per hour, 1-hour minimum required. The facility is open for select hours every day. Rates and times subject to change. Space is limited. Services are subject to availability. Please note that strollers are available for rental on board the ships and on Castaway Cay.